Operationalize AI Across Your Business
We embed AI and automation directly into Dynamics 365 and your operational workflows, giving your teams leverage and your business room to grow
Not just strategy. Not just tools.
We transform how your business runs through Business Applications, and AI is how we evolve them.
This is the Frontier Firm, organizations that expand capacity through digital labor and AI‑native operations.
We help you build it.
Sync(d) helps organizations redesign how work flows across finance, operations, service, warehousing, and commerce, embedding AI inside the systems that run your business to increase capacity, reduce friction, and deliver real outcomes.
-
Demand is rising.
-
Talent is constrained.
-
Productivity has to increase.
AI alone won’t solve that.
Your operating model has to change.
We embed AI into the heart of your business applications, so decisions happen sooner, work moves faster, and teams operate with greater leverage.
Microsoft calls this the rise of the Frontier Firm, organizations that expand capacity through digital labor.
For small and mid‑sized businesses, this isn’t theoretical.
It’s operational.
We help you become an AI‑native operating business.
How We Help You Operationalize AI
AI transformation doesn’t happen all at once.
It happens by embedding intelligence into how work gets done, step by step.
We meet you where you are and help you move forward with clarity, speed, and control.
01. Start with Clarity
Operational AI Assessment
We identify where AI can create real impact across your business processes, focusing on opportunities that improve speed, reduce friction, and increase capacity.
-
Existing workflow and process mapping
-
AI opportunity identification
-
Prioritized use cases
-
Implementation roadmap
02. Embed AI Into the Flow of Work
Implementing AI in the Flow of Work
We design and deploy AI directly into your business processes, so work moves without added effort.
-
Process re-design and deployment
-
Copilot integration
-
System orchestration
-
End-to-end workflow mapping
03. Build the Foundation to Scale
AI Operating Model & Enablement
We help you move beyond individual solutions, establishing the structure needed to scale AI across the organization.
-
Governance frameworks
-
Ownership models
-
Training and adoption
-
Process lifecycle management
-
Agentic Strategies
04. Evolve and Optimize Over Time
Ongoing Optimization & Advisory
AI is not static. We help you continuously refine and expand your capabilities as your business evolves.
-
Performance monitoring
-
Continuous improvement
-
New use case expansion
-
Strategic advisory
-
Standing up an AI CoE
“Most firms implement systems.
We redesign how work happens inside them.”
Our Services
Operationalizing AI at Scale
AI transformation doesn’t happen all at once.
It happens by embedding intelligence into how work gets done, step by step.
We meet you where you are and help you move forward with clarity, speed, and control.
Operationalizing AI
From AI Exploration to AI in the Flow of Work
Most organizations aren’t struggling to access AI anymore.
You're struggling to make it real inside their business.
-
You’ve run pilots.
-
You’ve tested Copilot.
-
You’ve even built a few agents.
But something is missing…
AI exists around the business, not within it.
That’s where we come in.
We help organizations move from experimentation to operational AI embedded into business processes, using Microsoft Copilot, Agentic AI, and enterprise workflows.
This isn’t about more tools.
It’s about:
-
AI integrated into real workflows
-
Agents aligned to business outcomes
-
Governance, trust, and scale built in from day one
What Makes This Different
Most AI initiatives fail because they stop at experimentation.
We focus on operationalization:
-
AI inside the workflow, not outside it
-
Agents that execute, not just assist
-
Business outcomes, not technical demos
-
Human-centered adoption, not forced automation
Business Applications: Dynamics 365 (F&O + CE)
Built for the Frontier Firm
Business applications shouldn’t add complexity.
They should make the business easier to run, faster, clearer, and more predictable.
Your ERP and CRM sit at the center of everything: finance, operations, sales, service, warehousing, and commerce. When they’re designed well, they create alignment and control. When they’re not, they create friction across the business.
Sync(d) works inside Microsoft Dynamics 365 Finance & Operations and Customer Engagement, owning the processes that matter most:
-
Order to Cash
-
Procure to Pay
-
Financial Operations
-
Customer Service
-
Warehouse Operations & Fulfillment
-
Commerce & Customer Transactions
We don’t build workflows around your business.
We design, optimize, and run them within it, aligned to how your teams actually work.
Then we embed agentic AI directly into your Dynamics workflows.
AI triggered by real business events.
AI integrated with your data and systems of record.
AI governed, typed, auditable, and designed with human‑in‑the‑loop control.
This is AI that operates inside your ERP and CRM, improving how work flows end to end, from financial close to warehouse fulfillment to customer purchase.
More than implementation, it’s a platform your business can run on and continuously improve.
Microsoft AI Training & Enablement
From Awareness to Adoption - Built for the Modern Workforce
We’re entering an era where AI is not just a tool, it’s a new way of working.
For small and mid-size organizations, this isn’t about experimenting with AI on the side.
It’s about enabling teams to confidently use AI in the flow of their daily work.
Training, in this context, is no longer a one-time event.
It’s a structured approach to helping people understand, adopt, and operationalize AI across the business.
Microsoft AI training empowers organizations to:
-
Build confidence using tools like Microsoft Copilot and AI agents
-
Integrate AI into everyday workflows across sales, service, finance, and operations
-
Improve decision-making through better prompts, context, and data usage
-
Increase productivity without increasing burnout or complexity
This is where training evolves from feature education to capability building.
It’s not just about learning what AI can do.
It’s about understanding how to work alongside it.
Sync(d) helps organizations move from isolated AI usage to operational adoption inside the Microsoft ecosystem, including Microsoft 365 Copilot, Dynamics 365, and Power Platform.
Microsoft describes this shift as the rise of the “Frontier Firm.”
We focus on preparing your people to thrive in it.
That means delivering training that is:
-
Embedded into real business scenarios
-
Aligned to roles, teams, and workflows
-
Grounded in responsible and governed AI usage
-
Designed to scale as adoption grows
AI isn’t just a capability you deploy.
It’s a capability your people develop.
Business Applications: Managed Services
Modern Systems - Sustained Performance
Your Microsoft Dynamics 365 platform sits at the center of your business—supporting finance, sales, service, and supply chain operations.
It’s not just infrastructure.
It’s the system your people rely on every day to do their work.
And as your business evolves, it must do more than simply run.
It must adapt, scale, and improve, without disruption.
Managed Services, in this context, is no longer just about keeping the lights on.
It’s about ensuring your core systems remain reliable while continuously advancing, so they can support new ways of working, including AI, automation, and agentic processes.
Sync(d) provides Managed Services that combine operational stability with forward momentum, helping organizations maintain performance while unlocking ongoing value from their Microsoft investment.
We help organizations:
-
Maintain system reliability across Dynamics 365 and integrated platforms
-
Continuously optimize performance, usability, and process efficiency
-
Introduce automation and AI where it drives measurable business impact
-
Strengthen data integrity, security, and governance frameworks
-
Scale platforms to support growth, complexity, and new capabilities
This is where Managed Services evolves from reactive support to proactive system stewardship.
Our approach spans the full Microsoft ecosystem, including Dynamics 365, Microsoft 365, Power Platform, and Azure, ensuring your applications remain connected, governed, and aligned to your operating model.
Your systems shouldn’t fall behind your ambition.
They should enable it.